Made in the Glen’s shipping + Returns policy
 

Sending your Made in the Glen Item:

We aim to lovingly wrap and ship your items as quickly as possible. We will notify you by email once your parcel is sent.

Shipping:

For items sent within the UK we charge a flat rate of £4.95 for postage & packaging. Or for local customers in or around Inverness we can offer a ‘collect from store’ option where contact is made between us and we can arrange pick up or delivery if it is not too far from us.,

For overseas shipping please note that we ship to Canada & the USA as well as,some countries in Europe (Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain and Sweden). Our rates are: £13.00 for small parcel and £20.00 for large parcel.

If your country is not listed please contact us to order and we will check costs.

For our packaging we will either use items made from recycled materials or we will be re-using something that we have recieved in the post. If therefore, you do find a piece of bubble wrap in your parcel from us, please know that it is simply being reused. The best thing we can do with plastic items now, is keep reusing them, keeping it out of the landfill and the sea.

Returns:

We are a small, independant shop so we hope you find shopping with us to be a rewarding experience. We operate a no quibble returns policy, and we aim to solve any issues you may have quickly.

Refunds (subject to our terms & conditions) will be given on faulty items. Should you wish to return an item please contact us for a returns form.

For further information regarding our returns policy please check our terms & conditions.

Our aim to to provide the best shopping experince that you can have so if you have any questions or concerns regarding your order please contact us and we will endeavour to resolve matters for you.