Privacy Policy

Every shop these days collects your data. It’s impossible to shop online without providing your personal information. However, at Made in the Glen, we promise to take top-notch care of the data you entrust to us. Here is our policy.

Definitions

‘Data’, ‘personal data’ and ‘your information’ means names, addresses, telephone and email contact details, social media contact details, and your purchase history. These also include your banking information, including credit card details and banking data used for completing a transaction.

The Information We Collect From You

In order to send your lovely purchases, we will need to collect and store your address information.

We will also use your address details to verify your payment information.

We will need your email address to communicate with you regarding your order, confirmation, dispatch times, shipping, etc.

We will contact you via email to answer any customer service queries you may raise, or if we need to cancel or amend an order, or for some other important reason relating to your purchase with us.

We will need to take your payment information and confirm that you are over 18 in order to complete your purchase.

Any other information, such as your telephone number, will be used for delivery purposes or to answer any queries you may have raised.

How We Use the Information

We use your information to fulfil your order, as described above. We use your information to contact you regarding your order or customer service queries, if necessary.

If you have requested that we notify you of new products, we will do so at the appropriate time.

Sharing Your Information With Others

We will only share your information with agents such as those required for credit card clearing and processing, and if necessary, fraud prevention agencies.

We have partnered with Stripe to process payments, so when you make a purchase from our store, you are agreeing for Stripe to use your data in accordance with its data policy.

Our website is powered by Squarespace. By consenting to our terms and conditions and making a purchase from our online store, you are agreeing for Squarespace to use your data in accordance with its data policy.
Our website is linked to Google Analytics, and data may be captured by Google in line with its terms and conditions. By agreeing to our privacy policy, you are also agreeing for Google Analytics to use your data in accordance with its data policy.
We are a tiny business and have no need to share your data with any other company—and certainly not for marketing. So you won’t buy wrapping paper from us and get a catalogue from another retailer. That’s our promise to you.

Nor do we intend to bombard you with promotional emails of our own. We don’t want to fight for space in your inbox. We are right here if you need us.

And one more promise… we won’t send loads of papers through the post. So you won’t be lining your recycling bin with stuff from us.

How Long Will We Keep Your Information?

The answer to that really depends on how long you keep buying from us. If we haven’t heard from you in six years, we’ll understand that to mean it’s time to take you off our system. We can remain friends though, right?

Your Legal Rights

You have the right to access any data we hold about you. Just submit an access to information request and we will aim to deal with it within 28 days.
You can submit this via email  or you can write to:

Made in the Glen
Braefield Croft
Glen Urquhart
Drumnadrochit
IV63 6TN
UK

Please mark your correspondence clearly with ‘Access to Information Request’ and include your name, address and email address so that we can respond promptly.

You can also ask us to delete or amend your data at any time. Subject to our own legal requirements, we will comply as quickly as possible.